Introduction
Xynwell PLLC (“Xynwell,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, and protect your information when you interact with our services, including our website, messaging systems, and clinical services.
Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
- Date of birth
- Address
b. Health Information (PHI)
- Medical history
- Treatment information
- Intake forms and responses
- Clinical notes and communications
c. Technical Information
- IP address
- Browser/device information
- Website usage data
How We Use Your Information
We use your information to:
- Provide medical and wellness services
- Communicate with you regarding your care
- Send appointment reminders and follow-ups
- Deliver intake forms and care instructions
- Process billing and payments
- Improve our services and patient experience
- Comply with legal and regulatory obligations
SMS Communications
By providing your phone number, you consent to receive SMS messages from Xynwell PLLC related to your care. These messages may include:
- Appointment reminders
- Intake and consent form links
- Follow-up care instructions
- Billing notifications
- Responses to patient inquiries
SMS Terms:
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
We do not send unsolicited marketing messages.
HIPAA and Health Information
Xynwell PLLC complies with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
- Your Protected Health Information (PHI) is handled securely
- We implement administrative, technical, and physical safeguards
- Information is only used or disclosed as permitted by law
Information Sharing
We do not sell or rent your personal information.
We may share information only:
- With service providers necessary to operate our business (e.g., communication platforms, payment processors)
- As required by law or legal process
- To protect patient safety or prevent fraud
All third-party vendors are expected to maintain appropriate security and confidentiality standards.
Data Security
We use industry-standard safeguards to protect your information, including:
- Encryption
- Secure data storage
- Access controls
- Authentication mechanisms
However, no system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Maintain medical records
Your Rights
You may:
- Request access to your information
- Request corrections to your information
- Opt out of SMS communications
- Request deletion where applicable (subject to medical/legal requirements)
Cookies and Tracking
We may use cookies or similar technologies to:
- Improve website functionality
- Analyze usage patterns
You can control cookies through your browser settings.
Third-Party Services
We may use third-party services (e.g., Twilio, payment processors) to facilitate communications and operations. These providers may process data on our behalf under appropriate safeguards.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Information
For questions or concerns about this Privacy Policy, contact us at hello@xynwell.com