Privacy Policy

Last updated: July 6, 2026

Xynwell (“Xynwell,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through this website, how we use and share it, and the choices and rights you have. It applies to this website and our consultation-request and messaging services. It does not govern protected health information you share with us as a patient, which is handled under HIPAA and our Notice of Privacy Practices.

Information you provide. When you submit a consultation request, we collect your first and last name, phone number, email address, area of interest, your preferred contact method, any optional message you include, and — if you choose text messaging — your express consent to receive SMS. This form is for scheduling only; we ask that you not include medical details, which are gathered through a secure intake after we connect. You may also give us information when you call, text, or email us.

Information collected automatically. Our hosting infrastructure collects standard technical data needed to deliver and secure the website — such as IP address, device and browser type, pages requested, and referring links — in server logs. We use Cloudflare Turnstile to protect our forms from spam and abuse; Turnstile collects hardware and software information and is governed by Cloudflare's Privacy Policy and Terms of Service. Pages that display an interactive Google Map load that map from Google, which may set cookies and collect usage data governed by Google's Privacy Policy. With your consent, we also use analytics and advertising cookies as described in Cookies, analytics, and advertising below.

We use the information we collect to respond to your request and coordinate your consultation; to contact you by your preferred method (phone, text, or email); to operate, secure, and improve the website; to prevent fraud and abuse; and to comply with legal obligations. We do not use the information you provide for third-party advertising.

If you select text messaging as your preferred contact method and provide your express consent, we may send SMS messages to the number you provide for consultation scheduling, confirmations, and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase or of receiving care.

We do not sell or share your mobile opt-in, phone number, or SMS consent with third parties or affiliates for their marketing purposes. Carriers are not liable for delayed or undelivered messages.

We do not sell your personal information. We share it only as needed with service providers who help us operate the website and our intake and communications (for example, hosting, secure intake, scheduling, and messaging vendors), who are bound to use it only to provide those services; with analytics and advertising providers as described in Cookies, analytics, and advertising above, only when you consent; when required by law or to protect our rights and safety; and in connection with a business transfer (such as a merger or acquisition), subject to this policy.

Protected health information you share with the practice as a patient is governed by HIPAA and our Notice of Privacy Practices, not by this Privacy Policy. Consultation-request submissions are transmitted over an encrypted connection.

We retain personal information for as long as needed to fulfill the purposes described here, to comply with our legal obligations, and to resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure.

Some cookies are necessary to operate and secure this website — for example, Cloudflare Turnstile's anti-abuse checks on our forms and cookies set by the embedded Google Map. These do not require consent.

With your consent, we also use analytics cookies (Google Analytics) to understand how visitors use the site, and advertising cookies and pixels (including Google and Meta tools) to measure and deliver advertising for our own services. We advertise our own practice only. These tools may set cookies and receive limited usage data — such as pages visited and a cookie or device identifier — handled under those providers' privacy policies. You can also manage personalized advertising directly with Google and Meta.

We use Cookiebot, a consent management platform, to ask for your consent before any non-essential cookies are set and to remember your choices. You can review or change your choices at any time using the “Cookie Settings” link in the footer of every page — including opting out of the “sharing” of personal information for cross-context behavioral advertising, where that right applies to you. You can also control cookies through your browser settings; disabling some cookies may affect site functionality.

You may opt out of text messages by replying STOP, and out of emails by following the unsubscribe instructions or contacting us. Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to appeal a denial of those rights. We do not sell personal information. To make a request, contact us using the details below; we will verify and respond as required by applicable law.

This website is intended for adults and is not directed to children under 13, and we do not knowingly collect their personal information.

Our website may link to third-party sites and services we do not control. Their privacy practices are governed by their own policies.

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, by additional notice.

Questions or requests about this policy: Xynwell · 14001 N 7th Street, Suite E110 · Phoenix, AZ 85022 · (602) 345-1424, or call (602) 345-1424. See also our Terms of Service.